My Order
- Where is my order?
- Can I make changes to my order?
- Why has my item/order been cancelled?
- How do I track my order?
- When will I receive confirmation my order was successful?
- What are my rights to cancel?
Delivery Options
- UK Delivery
- Do you deliver outside of the UK?
- Can I collect my order from a Hermes Parcel Shop?
- Why cant I select Next Day Delivery?
- Non delivery dates
- What happens if I’m not in when my delivery arrives?
Returns & Refunds
- Extended Christmas Returns 2021
- How do I return an item via the Returns Portal?
- What is your returns policy?
- How long will it take for my refund to process?
- How much does it cost to return an item?
- How do I track my return?
Promotions
- I forgot to add my promotional code before I confirmed my order, can the discount still be applied?
- An item I've purchased has reduced in price, can I have the difference refunded?
- Can I use more than one promotional code at a time?
- Where do I enter my promotion code?
- What format must I enter my promotion code?
- Why doesn’t my promotional code work?
Discounts
Product & Stock
Stores
Payment & Security
- What is Klarna?
- Why can I see a ‘pending’ or 'ring-fenced’ status on my bank statement?
- How do I unsubscribe from your marketing emails?
- When is the payment processed for my order?
- Will I be charged VAT?
- What payment methods can I use online?
Policies
- Gender Pay Gap Statement
- Shoeaholics Website Terms of Sale
- Cookies & Privacy Policy
- Competitions & Promotions
- Tax Strategy
- Shoeaholics Modern Slavery Act Statement