My Order
- How do I track my order?
- What Happens After You Place Your Order?
- Can I Change My Order After It’s Placed?
- Why Was My Item or Order Cancelled?
- Haven’t Received Your Confirmation Email?
- Missing an Item from Your Order?
Delivery Options
- What Delivery Options Do You Offer?
- Do You Deliver Outside The UK?
- What Happens If I’m Not In When My Delivery Arrives?
- How Do I Collect My Order from an EVRi Parcel Shop?
- Why Is My Item Being Sent From A Store?
- Why Can't I Select Next Day Delivery?
Returns & Refunds
- How Do I Book A Return Using the Returns Portal?
- What Is Your Online Returns Policy?
- When Will I Get My Refund?
- How Do I Track My Return?
- What if My Item is Faulty or Damaged?
- Can I Exchange My Online Purchase for a Different Size or Style?
Promotions
- Terms & Conditions for Shoeaholics Promotional Codes
- Terms & Conditions for sign up offer
- Competitions & Promotions
- I forgot to add my promotional code before I confirmed my order, can the discount still be applied?
- An item I've purchased has reduced in price, can I have the difference refunded?
- Can I use more than one promotional code at a time?
Discounts
Product & Stock
Stores
Payment & Security
- I'm having problems with your website, what should I do?
- Why can I see a ‘pending’ or 'ring-fenced’ status on my bank statement?
- What payment methods can I use online?
- What is Klarna?
- How do I unsubscribe from your marketing emails?
- When is the payment processed for my order?
Policies
- Shoeaholics Website Terms of Sale
- Delivery and Returns
- Cookies & Privacy Policy
- Tax Strategy
- Shoeaholics Modern Slavery Act Statement
- Accessibility Statement