My Order
- How do I track my order?
- What Happens After You Place Your Order?
- Can I Change My Order After It’s Placed?
- Why Was My Item or Order Cancelled?
- Haven’t Received Your Confirmation Email?
- Missing an Item from Your Order?
Delivery Options
- What Delivery Options Do You Offer?
- Do You Deliver Outside The UK?
- What Happens If I’m Not In When My Delivery Arrives?
- How Do I Collect My Order from an EVRi Parcel Shop?
- Why Is My Item Being Sent From A Store?
- Why Can't I Select Next Day Delivery?
Returns & Refunds
- How Do I Book A Return Using the Returns Portal?
- What Is Your Online Returns Policy?
- When Will I Get My Refund?
- How Do I Track My Return?
- What if My Item is Faulty or Damaged?
- Can I Exchange My Online Purchase for a Different Size or Style?
Promotions & Discounts
- Do you offer NHS discount?
- What Discount Codes Does Shoeaholics Offer?
- Terms & Conditions For Shoeaholics Promotional Codes
- Do you offer Student Discount?
- Do You Offer A Discount For Teachers?
- Do You Offer Refer A Friend Discount?
Product & Stock
Stores
My Shoeaholics Account
Payment & Security
- I'm Having Problems With The Website, What Can I Do?
- What Does The ‘Pending’ Or ‘Ring-fenced’ Status On My Bank Statement Mean?
- What Payment Methods Can Be Used Online?
- What Is Klarna?
- When Is The Payment Processed For My Order?
- Do Your Prices Include VAT?
Policies
- Shoeaholics Website Terms of Sale
- Delivery and Returns
- Cookies & Privacy Policy
- Tax Strategy
- Shoeaholics Modern Slavery Act Statement
- Accessibility Statement