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Returns & Refunds

  • How do I return an item via the Returns Portal?
  • What is your returns policy?
  • How long will it take for my refund to process?
  • How much does it cost to return an item?
  • How do I track my return?
  • How long do I have to return an item?
  • Can I get an exchange?
  • Can I have a replacement returns label?
  • I’ve lost my dispatch note/order invoice, what can I do?
  • What if my parcel is oversized?
  • Can I return an online order to a store?
  • What do I do if my item is faulty?

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