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Popular FAQs

    How do I track my order? What Happens After You Place Your Order? Can I Change My Order After It’s Placed? Why Was My Item or Order Cancelled? How Do I Book A Return Using the Returns Portal? What Is Your Online Returns Policy? When Will I Get My Refund? Do you offer NHS discount?

FAQs Topics

My Order

  • How do I track my order?
  • What Happens After You Place Your Order?
  • Can I Change My Order After It’s Placed?
  • Why Was My Item or Order Cancelled?
  • Haven’t Received Your Confirmation Email?
  • Missing an Item from Your Order?
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Delivery Options

  • What Delivery Options Do You Offer?
  • Do You Deliver Outside The UK?
  • What Happens If I’m Not In When My Delivery Arrives?
  • How Do I Collect My Order from an EVRi Parcel Shop?
  • Why Is My Item Being Sent From A Store?
  • Why Can't I Select Next Day Delivery?
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Returns & Refunds

  • How Do I Book A Return Using the Returns Portal?
  • What Is Your Online Returns Policy?
  • When Will I Get My Refund?
  • How Do I Track My Return?
  • What if My Item is Faulty or Damaged?
  • Can I Exchange My Online Purchase for a Different Size or Style?
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Promotions & Discounts

  • Do you offer NHS discount?
  • What Discount Codes Does Shoeaholics Offer?
  • What Are The Current Shoeaholics Email Offers?
  • Do you offer Student Discount?
  • Do You Offer A Discount For Teachers?
  • Do You Offer Refer A Friend Discount?
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Product & Stock

  • An Item I Love Is Out of Stock – Will You Be Getting More?
  • Can You Help With Specific Product Details?
  • Footwear Size Guide
  • How Do I Measure Heel And Boot Height?

Stores

  • What Is Your Shoeaholics Store Returns Policy?
  • Where Are Your Shoeaholics Stores?
  • Need Help with a Store Purchase?
  • Can I Return My Shoeaholics.com Purchase to a Store?
  • Can I Return My Outlet Store Purchase to the Warehouse?

My Shoeaholics Account

  • How Do I Unsubscribe From Your Marketing Emails?
  • How Do I Log In To My Shoeaholics Account?
  • How Do I Reset My Password?
  • How Do I Create A Shoeaholics Account?

Payment & Security

  • I'm Having Problems With The Website, What Can I Do?
  • What Does The ‘Pending’ Or ‘Ring-fenced’ Status On My Bank Statement Mean?
  • What Payment Methods Can Be Used Online?
  • What Is Klarna?
  • When Is The Payment Processed For My Order?
  • Do Your Prices Include VAT?
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Policies

  • Shoeaholics Website Terms of Sale
  • Delivery and Returns
  • Cookies & Privacy Policy
  • Tax Strategy
  • Shoeaholics Modern Slavery Act Statement
  • Accessibility Statement
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