My Order

• How do I track my order?
• What Happens After You Place Your Order?
• Can I Change My Order After It’s Placed?
• Why Was My Item or Order Cancelled?
• Haven’t Received Your Confirmation Email?
• Missing an Item from Your Order?

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Delivery Options

• What Delivery Options Do You Offer?
• Do You Deliver Outside The UK?
• What Happens If I’m Not In When My Delivery Arrives?
• How Do I Collect My Order from an EVRi Parcel Shop?
• Why Is My Item Being Sent From A Store?
• Why Can't I Select Next Day Delivery?

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Returns & Refunds

• How Do I Book A Return Using the Returns Portal?
• What Is Your Online Returns Policy?
• When Will I Get My Refund?
• How Do I Track My Return?
• What if My Item is Faulty or Damaged?
• Can I Exchange My Online Purchase for a Different Size or Style?

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Promotions & Discounts

• Do you offer NHS discount?
• What Discount Codes Does Shoeaholics Offer?
• What Are The Current Shoeaholics Email Offers?
• Do you offer Student Discount?
• Do You Offer A Discount For Teachers?
• Do You Offer Refer A Friend Discount?

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Product & Stock

• An Item I Love Is Out of Stock – Will You Be Getting More?
• Can You Help With Specific Product Details?
• Footwear Size Guide
• How Do I Measure Heel And Boot Height?

Stores

• What Is Your Shoeaholics Store Returns Policy?
• Where Are Your Shoeaholics Stores?
• Need Help with a Store Purchase?
• Can I Return My Shoeaholics.com Purchase to a Store?
• Can I Return My Outlet Store Purchase to the Warehouse?

My Shoeaholics Account

• How Do I Unsubscribe From Your Marketing Emails?
• How Do I Log In To My Shoeaholics Account?
• How Do I Reset My Password?
• How Do I Create A Shoeaholics Account?

Payment & Security

• I'm Having Problems With The Website, What Can I Do?
• What Does The ‘Pending’ Or ‘Ring-fenced’ Status On My Bank Statement Mean?
• What Payment Methods Can Be Used Online?
• What Is Klarna?
• When Is The Payment Processed For My Order?
• Do Your Prices Include VAT?

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Policies

• Shoeaholics Website Terms of Sale
• Delivery and Returns
• Cookies & Privacy Policy
• Tax Strategy
• Shoeaholics Modern Slavery Act Statement
• Accessibility Statement

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