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Popular FAQs

    Where is my order? Can I make changes to my order? Why has my item/order been cancelled? What is your returns policy? How do I return an item via the Returns Portal? How long will it take for my refund to process? Do you offer NHS discount?

FAQs Topics

My Order

  • Where is my order?
  • Can I make changes to my order?
  • Why has my item/order been cancelled?
  • How do I track my order?
  • When will I receive confirmation my order was successful?
  • What are my rights to cancel?
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Delivery Options

  • UK Delivery
  • Do you deliver outside of the UK?
  • Can I collect my order from an EVRi Parcel Shop?
  • Why is my item being sent from a store?
  • Why cant I select Next Day Delivery?
  • Non delivery dates
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Returns & Refunds

  • What is your returns policy?
  • How do I return an item via the Returns Portal?
  • How long will it take for my refund to process?
  • My order is not showing on the Returns Portal - How do I return?
  • How much does it cost to return an item?
  • How do I track my return?
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Promotions

  • 20% Off Everything Plus Free Delivery When You Spend £75+
  • I forgot to add my promotional code before I confirmed my order, can the discount still be applied?
  • An item I've purchased has reduced in price, can I have the difference refunded?
  • Can I use more than one promotional code at a time?
  • Where do I enter my promotion code?
  • What format must I enter my promotion code?
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Discounts

  • Do you offer NHS discount?
  • Do you offer Student Discount?
  • Do you offer a discount for Teachers?
  • What discount is available for new customers?
  • How do I refer a friend for a discount?
  • I signed up on the website but haven’t received my code yet, why is this?

Product & Stock

  • An item I love is out of stock, will you be getting more?
  • Can you help with product details?
  • Where can I find a list of all the brands you stock?

Stores

  • Where are your Shoeaholics Stores?
  • Can you help with a store purchase?
  • What is your store returns policy?

Payment & Security

  • Why can I see a ‘pending’ or 'ring-fenced’ status on my bank statement?
  • What payment methods can I use online?
  • What is Klarna?
  • How do I unsubscribe from your marketing emails?
  • When is the payment processed for my order?
  • Will I be charged VAT?
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Policies

  • Gender Pay Gap Statement
  • Shoeaholics Website Terms of Sale
  • Cookies & Privacy Policy
  • Competitions & Promotions
  • Tax Strategy
  • Shoeaholics Modern Slavery Act Statement
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