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Popular FAQs

    Where is my order? Can I make changes to my order? Why has my item/order been cancelled? How do I return an item via the Returns Portal? What is your returns policy? How long will it take for my refund to process? Do you offer NHS discount?

FAQs Topics

My Order

  • Where is my order?
  • Can I make changes to my order?
  • Why has my item/order been cancelled?
  • How do I track my order?
  • How do I take care of my Shoeaholics items?
  • When will I receive confirmation my order was successful?
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Delivery Options

  • UK Delivery
  • Do you deliver outside of the UK?
  • Can I collect my order from an EVRi Parcel Shop?
  • Why is my item being sent from a store?
  • Why cant I select Next Day Delivery?
  • Non delivery dates
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Returns & Refunds

  • How do I return an item via the Returns Portal?
  • What is your returns policy?
  • How long will it take for my refund to process?
  • How much does it cost to return an item?
  • How do I track my return?
  • How long do I have to return an item?
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Promotions

  • Terms & Conditions for Shoeaholics Promotional Codes
  • 20% Off Everything Plus Free Delivery When You Spend £100+
  • I forgot to add my promotional code before I confirmed my order, can the discount still be applied?
  • An item I've purchased has reduced in price, can I have the difference refunded?
  • Can I use more than one promotional code at a time?
  • Where do I enter my promotion code?
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Discounts

  • Do you offer NHS discount?
  • Do you offer Student Discount?
  • Do you offer a discount for Teachers?
  • What discount is available for new customers?
  • How do I refer a friend for a discount?
  • I signed up on the website but haven’t received my code yet, why is this?

Product & Stock

  • An item I love is out of stock, will you be getting more?
  • Can you help with product details?
  • Where can I find a list of all the brands you stock?

Stores

  • Where are your Shoeaholics Stores?
  • Can you help with a store purchase?
  • What is your store returns policy?

Payment & Security

  • Why can I see a ‘pending’ or 'ring-fenced’ status on my bank statement?
  • What payment methods can I use online?
  • What is Klarna?
  • How do I unsubscribe from your marketing emails?
  • When is the payment processed for my order?
  • Will I be charged VAT?
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Policies

  • Shoeaholics Website Terms of Sale
  • Competitions & Promotions
  • Delivery and Returns
  • Cookies & Privacy Policy
  • Tax Strategy
  • Shoeaholics Modern Slavery Act Statement
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