My Order

• Where is my order?
• Can I make changes to my order?
• Why has my item/order been cancelled?
• How do I track my order?
• When will I receive confirmation my order was successful?
• What are my rights to cancel?

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Delivery Options

• UK Delivery
• Do you deliver outside of the UK?
• Can I collect my order from a Hermes Parcel Shop?
• Why cant I select Next Day Delivery?
• Non delivery dates
• What happens if I’m not in when my delivery arrives?

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Returns & Refunds

• Extended Christmas Returns 2021
• How do I return an item via the Returns Portal?
• What is your returns policy?
• How long will it take for my refund to process?
• How much does it cost to return an item?
• How do I track my return?

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Promotions

• I forgot to add my promotional code before I confirmed my order, can the discount still be applied?
• An item I've purchased has reduced in price, can I have the difference refunded?
• Can I use more than one promotional code at a time?
• Where do I enter my promotion code?
• What format must I enter my promotion code?
• Why doesn’t my promotional code work?

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Discounts

• Do you offer NHS discount?
• Do you offer Student Discount?
• Do you offer a discount for Teachers?
• What discount is available for new customers?
• How do I refer a friend for a discount?
• I signed up on the website but haven’t received my code yet, why is this?

Product & Stock

• An item I love is out of stock, will you be getting more?
• Can you help with product details?
• Where can I find a list of all the brands you stock?

Stores

• Where are your Shoeaholics Stores?
• Can you help with a store purchase?
• What is your store returns policy?

Payment & Security

• What is Klarna?
• Why can I see a ‘pending’ or 'ring-fenced’ status on my bank statement?
• How do I unsubscribe from your marketing emails?
• When is the payment processed for my order?
• Will I be charged VAT?
• What payment methods can I use online?

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Policies

• Gender Pay Gap Statement
• Shoeaholics Website Terms of Sale
• Cookies & Privacy Policy
• Competitions & Promotions
• Tax Strategy
• Shoeaholics Modern Slavery Act Statement

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