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Popular FAQs
How do I track my order?
What Happens After You Place Your Order?
Can I Change My Order After It’s Placed?
Why Was My Item or Order Cancelled?
How Do I Book A Return Using the Returns Portal?
What Is Your Online Returns Policy?
When Will I Get My Refund?
Do you offer NHS discount?
FAQs Topics
My Order
How do I track my order?
What Happens After You Place Your Order?
Can I Change My Order After It’s Placed?
Why Was My Item or Order Cancelled?
Haven’t Received Your Confirmation Email?
Missing an Item from Your Order?
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Delivery Options
What Delivery Options Do You Offer?
Do You Deliver Outside The UK?
What Happens If I’m Not In When My Delivery Arrives?
How Do I Collect My Order from an EVRi Parcel Shop?
Why Is My Item Being Sent From A Store?
Why Can't I Select Next Day Delivery?
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Returns & Refunds
How Do I Book A Return Using the Returns Portal?
What Is Your Online Returns Policy?
When Will I Get My Refund?
How Do I Track My Return?
What if My Item is Faulty or Damaged?
Can I Exchange My Online Purchase for a Different Size or Style?
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Promotions & Discounts
Do you offer NHS discount?
What Discount Codes Does Shoeaholics Offer?
What Are The Current Shoeaholics Email Offers?
Do you offer Student Discount?
Do You Offer A Discount For Teachers?
Do You Offer Refer A Friend Discount?
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Product & Stock
An Item I Love Is Out of Stock – Will You Be Getting More?
Can You Help With Specific Product Details?
Footwear Size Guide
How Do I Measure Heel And Boot Height?
Stores
What Is Your Shoeaholics Store Returns Policy?
Where Are Your Shoeaholics Stores?
Need Help with a Store Purchase?
Can I Return My Shoeaholics.com Purchase to a Store?
Can I Return My Outlet Store Purchase to the Warehouse?
My Shoeaholics Account
How Do I Unsubscribe From Your Marketing Emails?
How Do I Log In To My Shoeaholics Account?
How Do I Reset My Password?
How Do I Create A Shoeaholics Account?
Payment & Security
I'm Having Problems With The Website, What Can I Do?
What Does The ‘Pending’ Or ‘Ring-fenced’ Status On My Bank Statement Mean?
What Payment Methods Can Be Used Online?
What Is Klarna?
When Is The Payment Processed For My Order?
Do Your Prices Include VAT?
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Policies
Shoeaholics Website Terms of Sale
Delivery and Returns
Cookies & Privacy Policy
Tax Strategy
Shoeaholics Modern Slavery Act Statement
Accessibility Statement
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