Can I Return An Online Order To A Store?

Unfortunately, Shoeaholics online purchases cannot be returned to Shoeaholics outlets, Kurt Geiger, or Carvela stores.

Our store teams are also unable to assist with any online purchase queries.

To return your item, please use our Returns Portal, where you can generate a return label and follow the necessary steps.

Access the Returns Portal below

Returns Portal

For more details and to book your return, please click here.

Need help? Our Customer Services Team is happy to assist—contact them here.