What is your returns policy?

UK ONLINE RETURNS POLICY

We’re pleased to let you know that unworn online purchases made after October 29th 2021 can be returned to us for a refund before January 15th 2022.

Please return your unworn item with 30 days of purchase for a full refund of goods. We offer free returns for orders from UK mainland and Northern Ireland.

We offer a 30 day return period for unworn purchases. Please see our Terms of Sale for full terms of our policy.

We advise you to try on shoes on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product.

Please allow up to 14 working days for your refund to be processed from the date you send your parcel back to us. You'll receive an email when your refund has been received and another email to let you know it's been processed.

Please note, if proof of return is not obtained or kept then unfortunately we will be unable to assist with returns queries.

Any promotional discount applies to the original purchase only, and if returned, is not valid for any subsequent purchases.

 

Did your shoeaholics.com order get sent by a Kurt Geiger store?

Occasionally, if an item is unavailable in our warehouse, we can source this stock from one of our stores to fulfil. These items will be sent directly from one of our stores, subject to availability, and usually takes 5-7 days for delivery.

If you need to return this item please send back to our warehouse. Details can be found here. Unfortunately, returns cannot be accepted in our Kurt Geiger or Shoeaholics stores.

 

UK IN-STORE RETURNS POLICY

All items purchased in our outlet stores are "sold as seen" and we do not offer refunds or exchanges where items are unwanted.

Your statutory rights are not affected, and we are happy to offer an exchange or refund in instances where items have a genuine manufacturing fault or are deemed unfit for purpose.

 

Can I return my Shoeaholics.com purchase to a Shoeaholics store?

Please note that Shoeaholics online purchases cannot currently be returned to Shoeaholics outlet stores. Our store teams will be unable to assist with any online purchase queries. Please follow the above instructions in order to return your item for a refund.

 

Can I return my store purchase to the warehouse?

Please also note that items purchased in our Shoeaholics outlet stores may not be returned using the listed returns methods. Items purchased from stores must be returned via the original store of purchase and will not be refunded if returned to our online warehouse.