CHRISTMAS EXTENDED RETURNS POLICY 2024
We’re pleased to let you know that unworn online purchases made between the 1st of November 2024 and 24 December 2024 can be returned to us for a refund up to the 19th of January 2025.
This does not affect your statutory rights.
Purchases in Shoeaholics Outlet Stores
All items purchased in our outlet stores are "sold as seen" and we do not offer refunds or exchanges where items are unwanted.
We would recommend checking the Christmas Returns Policy with the in-store team before purchasing. Please also check your receipt for terms and conditions for returns to these locations.
Shoeaholics Outlet Store Returns Policy can be found here.
UK IN-STORE RETURNS POLICY
All items purchased in our outlet stores are "sold as seen" and we do not offer refunds or exchanges where items are unwanted.
Your statutory rights are not affected, and we are happy to offer an exchange or refund in instances where items have a genuine manufacturing fault or are deemed unfit for purpose. For this, please visit the original Shoeaholics outlet where the purchase was made in. Be sure to take along your proof of purchase with you.
Can I return my Shoeaholics.com purchase to a shop?
Please note that Shoeaholics online purchases cannot currently be returned to Shoeaholics outlets stores. Our store teams will be unable to assist with any online purchase queries. Please follow the instructions here to return your item for a refund.
Can I return my store purchase to the warehouse?
Please also note that items purchased in our Shoeaholics outlet stores may not be returned using the online returns methods. Items purchased from stores must be returned via the original store of purchase and will not be refunded if returned to our online warehouse.