What happens if I’m not in when my delivery arrives?


Deliveries may be made any time between 8.00am and 9.00pm. Please try to ensure that there is access to the delivery property during this window. However, if nobody is at the property, our couriers will attempt delivery either the next day or leave the parcel in a secure location or with a neighbour.



For Hermes Standard Delivery orders, you can track or divert the parcel from your text/email notification. This will contain the 16 digit tracking number which you can also check by visiting Hermes

Not going to be in? Use My Places to set preferences for all your parcel deliveries:

  • Set the exact location for your deliveries and collections by adding a map pin or using what3words
  • Set your safe place for deliveries and collections
  • Add a photo and delivery notes to help your local Hermes courier
  • Choose a neighbour your courier should deliver to, and a neighbour to avoid

For more info and to download the new Hermes app, please click here.



For DPD Next Day orders, you will receive a text/email notification of delivery from the courier. You can use this to manage all your delivery preferences, including safe-place delivery, delivery to a neighbour or delivery to a local pick-up shop.

You can also do this via the DPD app here


Please note, by leaving delivery instructions on your parcel, you are accepting responsibility for it once delivered.