Why has my payment declined?

If your payment has been declined, please check the following:

CARD PAYMENTS

  • Has the card you are using expired?
  • Are your card details correct, including security (CVC) code and expiry date?
  • Does your billing address on your order match the details held by your card provider?
  • Have you checked your card has sufficient funds?

PAYPAL

  • If making payment by PayPal, have you entered your PayPal email address correctly?
  • Does your billing address on your order match the details held by PayPal?

If these questions don't solve your issue, please contact your card issuer or bank.