When will I receive confirmation my order was successful?

Please allow 24 hours to receive your order confirmation. Please also be sure to check your junk/spam inboxes as sometimes they can end up in there.

You will receive 2 emails, the first is your confirmation email. This confirms we have successfully received your order details. You will receive a further email once the items have been dispatched from our warehouse.

 

If after this time, you have not received your confirmation, it may be that your order has failed to process successfully, or that the email address used on your order was incorrect. 

For orders where you have entered an incorrect email address, please keep a note of the order number (which was given to you at the time the order was placed) and you can still keep track of your order here.

Please note, payment is only debited from your card at time of dispatch, unless you are paying with Paypal when payment is taken at time of order. If you have not received an order confirmation email and have a pending/reserved card payment or have been charged, you can contact us and we'll be able to look into this further for you.