We're really quick at packing your order which means once you've hit the 'Place Order' button, we will be unable to stop an order whilst it is being processed or make any changes, including:
- Delivery addresses*
- Email addresses
- Change of size
- Change of colour
- Adding an item
- Removing an item
As it is not possible to cancel or amend your order, you can return the order to us for a full refund with our returns options here.
*If you have placed an order to an unreachable address, you will need to contact us asap with your full name, email address, order number, and correct shipping address and we attempt to get this changed or organise a return with the courier. Please note that this cannot always be guaranteed.
The above exceptions refers to change of mind only and this does not affect the statutory rights you have as a consumer e.g. your right to cancel, or your right to return items that are faulty or not as described, or a general right to return online purchases under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
For more information on your right to cancel and how to notify us of this, read here.