My purchase has arrived damaged - What do I do?

We are sorry if you are unhappy with the item you have ordered.

Our team of shoe obsessives scour the globe for the best brands and the best deals just for you with over 6000 shoes to choose from, from over 100+ brands.

Whilst we aim to send out perfect products to our customers each time, occasionally some items on this website may have been tried on by customers in one of our stores or displayed in one of our store window displays. This may have resulted in some wear and tear to the product such as minor scuffs, or small smudges on scratches to the material of the product.

After receiving your order, if you are not entirely satisfied with your purchase you may return this back to us for a full refund using our FREE UK Returns Portal here.