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My purchase has arrived damaged - What do I do?

We are sorry if you are unhappy with the item you have ordered. If you are not entirely satisfied with your purchase you may return this back to us for a full refund using our FREE UK Returns Portal here.

Articles in this section

  • Where is my order?
  • Can I make changes to my order?
  • Why has my item/order been cancelled?
  • How do I track my order?
  • When will I receive confirmation my order was successful?
  • What are my rights to cancel?
  • The tracking shows my order as being delivered but I haven’t received it?
  • I have only received part of my order - When can I expect the rest?
  • My purchase has arrived damaged - What do I do?
  • My items have become faulty - What do I do?
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