If you've ordered a large number of items, your order is likely to be sent in more than one parcel.
Sometimes these parcels can be delivered at different times if they are sorted separately by the delivery courier. Most separated orders will be delivered within 24 hours of each other, but please allow a little longer over busy periods.
If an item appears on the delivery note in your parcel, but isn't in your bag, or an incorrect item or size has been received, please contact us asap with what item is missing/incorrect including order number, email and delivery address. Be sure to keep your outer packaging as we will require images of this too.
Please note, missing items must be reported to us within 14 days as we will be unable to assist after this time has passed.