Why doesn’t my promotional code work?

If your promotional code does not work, please check the following:

  • Is the promotional code still valid and not out of date? Our codes are only for a limited time so please check the site and email terms and conditions.
  • Have you checked the code is valid for the items in your basket? Many promotional codes are only applicable to selected lines within the promotion. Welcome code terms and conditions can be found here.
  • Are you trying to apply more than one code? Promotional codes cannot be used in conjunction with any other promotional code or discount.
  • Have you entered the code correctly? You must enter the promotional code without any spaces between any of the letters or numbers. Promotional codes may be case sensitive, we recommend copying and pasting into the Promo Code box at checkout.
  • Have you checked your device? It may help to clear your cookies and cache if your code is not working.
  • If the code is not working at checkout when applied, please sign out as a guest and try again. 


Coded offers Terms & Conditions: Must add code at basket, as discount codes cannot be added retrospectively. Promotional codes cannot be used in conjunction with any other voucher or discount code and cannot be redeemed against delivery costs unless stated. Read our delivery policy for more details before completing checkout: Delivery Options