What happens if I’m not in when my delivery arrives?

Our courier networks are reporting delivery delays due to unprecedented parcel volumes. Due to this some orders may take a bit longer to arrive - please allow 4 days after your expected delivery date for your parcel to be delivered.

Deliveries may be made any time between 8.00am and 9.00pm. Please try to ensure that there is access to the delivery property during this window. However, if nobody is at the property, our couriers will attempt delivery either the next day or leave the parcel in a secure location or with a neighbour.



For EVRi Standard Delivery orders, you can track or divert the parcel from your text/email notification. This will contain the 16 digit tracking number which you can also check by visiting EVRi

Not going to be in? Use My Places to set preferences for all your parcel deliveries:

  • Set the exact location for your deliveries and collections by adding a map pin or using what3words
  • Set your safe place for deliveries and collections
  • Add a photo and delivery notes to help your local EVRi courier
  • Choose a neighbour your courier should deliver to, and a neighbour to avoid

For more info on EVRi My Places, please click here.



For DPD Next Day orders, you will receive a text/email notification of delivery from the courier. You can use this to manage all your delivery preferences, including safe-place delivery, delivery to a neighbour or delivery to a local pick-up shop.

You can also do this via the DPD app here


Please note - Requesting a change to your delivery from the above couriers, such as an alternative address may increase the delivery timeframe. We cannot be held liable for any changes or alternative arrangements requests made to your delivery through the courier. By leaving delivery instructions on your parcel, you are accepting responsibility for it once delivered.