How much does it cost to return an item?

We are pleased to offer free returns for our UK customers

Please book your returns on our Returns Portal. Information on this can be found here and follow the below instructions in order to return your item for a refund.

 

mceclip0.png

ONLINE RETURNS VIA EVRi

1. Your returns note will have an EVRi shipping sticker included. Package up your items and include your completed returns note.

2. Attach the EVRi shipping label to the parcel ensuring all previous labels have been removed/covered and take to any EVRi Parcel shop. Find your nearest at EVRi parcel store.

3. Ensure to obtain and keep proof of postage. Please keep this until your return has been received and your refund processed.  

Please note returns sent via EVRi can stay in their network for up to 14 days before being delivered back to our warehouse. Kindly allow this time before contacting us. 

 

mceclip1.png

BOOK AN EVRi COLLECTION

For your convenience, EVRi can pick up your returns from you. You don’t even need to leave the house!

Please note, you will need to print the label at home for this service.

1. Complete your returns note and include it with your packaged items.

2. Visit https://www.evri.com/return-a-parcel to book your collection on a date that suits you. You will need your order number for this.

3. You will then be issued a returns shipping label. Attach the EVRi shipping label to the parcel ensuring all previous labels have been removed/covered

4. Once courier arrives to collect your parcel, ensure to obtain proof of postage. Please keep this until your return has been received and your refund processed.  

In the event EVRi fail to collect on this day, please check your tracking to see if another collection has been rescheduled or you may need to re-book another one here

Please note returns sent via EVRi can stay in their network for up to 14 days before being delivered back to our warehouse. Kindly allow this time before contacting us.