How much does it cost to return an item?

We are pleased to offer free returns for our UK customers

Please book your returns on our Returns Portal. Information on this can be found here and follow the below instructions in order to return your item for a refund.

 

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ONLINE RETURNS VIA HERMES

1. Your returns note will have a Hermes shipping sticker included. Package up your items and include your completed returns note.

2. Attach the Hermes shipping label to the parcel ensuring all previous labels have been removed/covered and take to any Hermes Parcel shop. Find your nearest at Hermes parcel store.

3. Ensure to obtain and keep proof of postage. Please keep this until your return has been received and your refund processed.  

Please note returns sent via Hermes can stay in their network for up to 14 days before being delivered back to our warehouse. Kindly allow this time before contacting us. 

 

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BOOK A HERMES COLLECTION

For your convenience, Hermes can pick up your returns from you. You don’t even need to leave the house!

1. Your returns note will have a Hermes shipping label (sticker) included. Package up your items and include your completed returns note.

2. Attach the Hermes shipping label to the parcel ensuring all previous labels have been removed/covered and visit Hermes to book your collection. You will need your order number for this.

3. Pick your preferred date for the collection and look out for text/email notifications advising you of the collection times. In the event Hermes fail to collect on this day, please check your tracking to see if another collection has been rescheduled or you may need to re-book another one here

4. Once courier arrives to collect your parcel, ensure to obtain proof of postage. Please keep this until your return has been received and your refund processed.  

Please note returns sent via Hermes can stay in their network for up to 14 days before being delivered back to our warehouse. Kindly allow this time before contacting us.