The tracking shows my order as being delivered but I haven’t received it?

We’re sorry to hear that you haven’t received your order.

UK deliveries may be made at any time between 8.00am and 9.00pm. Please try to ensure that there is access to the delivery property during this window. However, if you are not at home, our couriers will attempt delivery to a secure location or leave the parcel with a neighbour. So we can look into this for you please make sure you've done the following.

  • Check with others in your household or your immediate neighbours, as they may have accepted this on your behalf if you were not in at the time of delivery.
  • Take a look around your property in any sheds, outbuildings, or safe places where the courier may have left your parcel for you.

If you still can’t find your parcel please contact us asap with your order information including the order number, email, and delivery address.

All our orders are tracked and we will be able to raise an investigation with your chosen courier to check the exact location of delivery to help you find your order.

Please note, undelivered orders must be reported to us within 7 days as we will be unable to assist after this time has passed.